Northern Star Assurance Services – Dedicated Cornerstone support

Having a Cornerstone learning platform in place to support your organisation certainly helps to meet loads of your complex training needs. But oftentimes, these huge systems can pose challenges for even the most sophisticated of L&D teams.

That’s why we created Northern Star. Designed to fulfil a range of Cornerstone On-Demand administration and optimisation tasks, our permanent team helps organisations get more out of their platform, all whilst saving L&D departments time.

Assurance and team support packages for Cornerstone

We know that not everyone needs everything outsourced in order to keep their platform tip top. So we’ve kept our assurance and team packages as individual service lines, meaning that each customer can pick and choose what they want and need, as and when they need it. This approach also allows customers to flex and choose additional options on an ad-hoc basis, to supplement their on-going maintenance and support.

Here are the services currently available from our team of permanent staff. Interested in pricing already? Get in touch.

Northern Star services

This selection of annual services supports you and your organisation with a variety of solutions designed to help you extend, enable and make the most of your platform. Every customer will work with a dedicated team, helping to build long-term relationships with a partner who knows their system deeply.

Select services on an individual basis, or take the whole lot. After all, it’s your platform. Your choice.

• Release Management – You’ve bought a Saas platform that is continually evolving to meet the changing needs of your business. But this amount of advancement requires ongoing upkeep to ensure you’re keeping pace. If you need support, we’ll identify, test, implement and educate around features and functionality for each new quarterly release.
• Admin Support – If you need us to, we can undertake your general administration across your platform. This includes day to day admin tasks such as creating learning assignments, managing OUs and groups and ensuring you’re getting the most out of your reporting & data functionality.
• Data Review – Data gets dirty, especially in large and complex organisations. Let our team of experts review your people data and define how to improve it. We’ll also implement those improvements too, ensuring your system reflects your organisation.
• Catalogue Review – Ahh learning content. If unmanaged, it can get outdated and out of control in no time. Let us govern your catalogue to reduce course duplication and ensure accurate descriptions are used throughout. This service helps you streamline and assess the quality of your content – giving your people a better experience.
• Content Curation – Content is what helps your platform thrive – but when there’s a lot of it, it can be cumbersome. By compiling and deploying your learning content into audience-specific playlists, we ensure more content gets surfaced in your platform, helping to better engage learners.
• Platform Optimisation – To keep up to date, technology needs to evolve. But it’s often hard to know where to start. Through working with your platform we’ll gain a deep understanding of how it’s being used, make recommendations on potential improvements and implement them too.

As we are already seeing with some of our fantastic clients, these services help L&D teams who really need some support to get started quickly and with minimal delay to delivery.

How do we get started?

We want to make the introduction of Northern Star into your business as simple and straightforward for you as possible. We’re here to help, not to over-complicate things. There are just three easy steps in the entire implementation process.

1. Discovering context, concerns and challenges

First things first. We’ll start with a discovery meeting, giving you plenty of opportunities to get us up-to-speed with the challenges you are currently having. Here we’re seeking to better understand both you and your platform’s complex, unique circumstances. This stage is super important for our team to ensure you get the most out of our partnership, and is critical for us getting to grips with your Cornerstone platform – ultimately ensuring step 2 is a success.

2. Sharing our recommendations

Off the back of our discovery meeting, our team will put together a detailed proposal of the suggested support for your platform. This will be based on everything you told us, hinged on the expertise of our in-house team.

3. Delivery of services

This is the great bit – where we get to support you. Our collection of Cornerstone experts will be established and in place as soon as possible. They’re there to lighten your load and ultimately to help amplify the capabilities of your platform.

So, whether it’s release management, admin support or data reviews, we’re here when you need us, every step of the way. If you’d like to find out more about our Assurance packages, including pricing, get in touch with the team and we can share more!