From trouble logging in, to eLearning not rendering properly, to needing support creating goals; every organisation needs an efficient way of managing end user queries. We know this can be a big job, and it requires a sound level of system expertise to resolve queries.
Northern Star have developed a Helpdesk product to take the pressure away from your teams and provide expert support to your end users. The goal is to support and educate with an overall aim to increase user adoption and keep it high.
This product includes:
- Review of current platform & setup
- Report produced on immediate improvements to customer experience
- KPIs and measures of success
- Communication standards – Tone of voice, branding etc
- End user support 5 days a week
- Monthly MI
- Education of end users to drive down repeat enquiries and improve adoption
- Recommendations for optimisation based on trends we see from enquiries
If you would like to find out more please contact [email protected]